|
When working with MoonRings, please be advised of the following
terms of service.
Engaging
MoonRings
Once
you have had a chance to get to know us, and have decided
to work with us on planning your honeymoon or anniversary
trip, simply let us know! Upon providing a "plan to go"
deposit (see description below), we can start creating your
trip.
"Plan
to Go" Deposit
In
order to initiate your personal planning and booking, we require
a $150 "Plan to Go" deposit. This deposit will later
be deducted from your MoonRings planning fee (see below).
If your planning fee is less than $150, the balance will be
refunded to you at the time of departure.
Should
you choose to work with MoonRings, and then later cancel your
trip or choose not to work with MoonRings for any reason,
the deposit will be forfeited.
Service
Fees
Planning
and booking fees are based on the destination and length of
trip. Fees range from $150 to $525. This fee entitles customers
to a wide range of specialized benefits. For additional information
on fees, please see our fee page. You
are not required to know your final destination at the start
of planning; we will establish your fee when you've comfortably
decided on your ideal plan.
Please
note, service fees for destination weddings will vary by case.
Please contact us directly to obtain an estimate for your
particular situation.
Travel
Insurance
MoonRings
highly recommends the purchase of travel insurance. Travel
insurance helps protect your investment in your honeymoon
in the event of illness in your family, loss of job prior
to travel, sickness / injury while traveling, financial default
of a travel service provider, or delays in your transportation.
If you are renting a car during your trip, the cost of collision/loss
damage insurance normally offered by rental car companies
is also covered.
To obtain
the best coverage, it is important to purchase your travel
insurance within 7 days of making your initial travel arrangements
(preexisting health condition limitations are waived if purchased
early in the process). MoonRings, through its travel insurance
providers, is able to offer this kind of coverage to our clients.
Costs depend on age, length of stay, coverage desired, and
value of trip. Please ask your MoonRings Relationship Manager
for further details.
In addition
to conventional travel insurance, we can also provide access
to Medical Evacuation coverage on a yearly or short-term basis
through industry-leading providers. Please ask your MoonRings
contact about this specialized premium service.
When
Payments are Due
- "Plan
to Go" deposit: upon agreeing to work with MoonRings,
prior to your itinerary development.
- Service
Fees: after your individual itinerary has been developed,
approved by you, and booked.
- Other
travel charges: depending on the type of trip you are taking,
other deposits may be required at specific times prior to
travel. Your Relationship Manager will notify you when charges
arise.
Prepayment
for some hotels and other services (such as sightseeing tours)
is common throughout the travel industry. Some properties
will request payment be made to MoonRings, and MoonRings then
remit to them directly. MoonRings can accept your credit card
for such prepayments of hotels and other major items, although
an additional 3% fee is charged to cover the cost of transaction
processing. There is no additional charge if you choose to
pay via personal check. MoonRings reserves the right to request
prepayment for very large charges solely via check. MoonRings
will notify you of any payments required before they are due.
Payment
Methods
MoonRings
accepts Visa, MasterCard, Discover, American Express and personal
checks.
Shipping
Methods and Charges
MoonRings'
standard method for shipping travel-related documents, unless
otherwise stated in our policies, is via UPS Second Day Air
(or equivalent). Shipping and handling charges using UPS are
typically $14.95 to most US locations, and $26.95 to Canada.
Shipping is charged to the customer's account. On shorter
planning horizons (less than 45 days) or if changes are made
to an itinerary close to your travel dates, UPS Next Day Air
may be used at a cost of $24.95 to most points in the US.
Refunds
The "Plan
to Go" deposit is nonrefundable but may be transferable
to a future trip if valid grounds are provided.
If
you chose not to proceed with a booked trip, or if significant
service issues arise, refunds on other planning fee components
will be provided by the same method by which you paid.
Responsibility
MoonRings purchases transportation, hotel accommodations,
restaurant services, and other services from various independent
suppliers that are not subject to its control. MoonRings
cannot, therefore, be held liable for any personal injury
or property damage that may occur due to (1) a wrongful, negligent,
or arbitrary act by others not under the direct control of
MoonRings, or (2) defects in or failures of any aircraft,
vessel, automotive vehicle, or other means of transportation
not under its control.
In addition, it is solely the
responsibility of the client to meet all necessary travel
requirements prior to departure, including but not limited
to obtaining passports and proper entry visas. Your
Relationship Manager, however, can provide contact information
for relevant embassies and agencies if requested.
|
